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Spa Greystone Etiquette & Policies
Payment & Financing
Spa Greystone accepts cash as well as VISA, MasterCard, American Express and Discover credit cards. We are sorry for the inconvenience but do not accept personal checks.
There are also a variety of cosmetic surgery financing plans available to help you manage the costs associated with procedures and treatments at Hedden Plastic Surgery & Spa Greystone.
Time with a service provider is blocked on our schedule for your appointment. We are happy to reschedule all treatments or appointments that are canceled with advance notice (no later than 5:00 p.m. the day before the appointment). Clients who do not show up for a scheduled treatment or appointment, or who cancel the day of the appointment, will be charged a $50 cancellation fee that will be automatically charged to the credit card we have on file.
If you are scheduled for a fractional laser, Pearl fractional laser, or CoolSculpting treatment, independent cancellation policies apply as noted in your quote.
We cannot offer a refund on skincare or other products that have been opened or that are returned unopened more than thirty days after their purchase. We are happy to give you samples of products to try prior to your purchase of a product.
Services & Treatments
If a client does not tolerate a procedure, we will be happy to offer a credit for alternative services equal in value to the services that has been purchased. No cash refunds can be given on unused services, and credit for services cannot be used to purchase products. We make no guarantee as to the final result for client's treatments and we do want to make clients aware that our recommendations regarding number of treatments are only an estimate to achieve optimal results, additional treatments may be needed.
People who are taking antibiotics for any reason cannot receive laser treatments due to the possibility of an adverse reaction. Patients must be off antibiotics for 14 days before treatment can take place.
We reserve the right to cancel and reschedule procedures if a client has not followed our pre-treatment instructions (e.g., sun tanning before a laser treatment) as described in our written pre-treatment guidelines for each treatment, and to charge the cancellation fee. This policy is to ensure that our clients have the best possible outcomes from their treatments and reduce the risk of an adverse result.